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Loan Application

How the loan application process looks like

Top Up Loans

How to go about adding a loan to an existing loan.

Community Answers

What other questions do others have.

Frequently Asked Questions

We've compiled a list of answers to common questions.

New Clients

  • Copy of your national ID and KRA Pin
  • 6 months bank statement with a net pay of 20,000/= and above
  • 6 months Mpesa statemet
  • Dully filled application form
  • Latest 3 payslip

Existing Clients

Duly filled application form (Online request)

We offer a payment method via Bank and Mpesa.

On Banks we have the following options:

  • RTGS
  • Pesalink

    Pesalink and Mpesa payouts reflect on your accounts immediately and we do payouts 24/7. Rtgs payouts reflect same day if done before cut off and might delay over the weekends.

Our promise is for payouts to be done same day loan application is made. Submit the required documentation in time to enable us process same day.

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